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Connectivity Support Specialist

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Technical Service
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CONNECTIVITY SUPPORT SPECIALIST (M/F)

 

Job Summary

Provide Connectivity support to customers using Hologic products including Bone Densitometry, Mammography, Fluoroscopic C-Arms and products incorporating digital radiology (DR) technology. This would include live telephone, customer call back and email support.

Responsibilities of the function include:

 

  • Provide Connectivity support to Hologic customers, application trainers, field engineers, and trained bio-medical technicians worldwide.
  • Providing Connectivity support for Hologic networked system projects to our dealers
  • Installing the Hologic family products onto the network and peripheral imaging devices (Pacs), patient demographic systems (work list and MPPS provider) and reporting systems (HIS / RIS).
  • Validating the full functionality with regards to the network.
  • Skilled at analyzing complex technical network applications and system performance problems
  • • Communicate product improvements, latest repair techniques, and supply documentation to field engineers related to their specific installed base.
  • Initiate timely and accurate updates of service activities into the customer support database.
  • Implement engineering change requests for reliability issues or product improvements.
  • Escalate to management appropriate service issues and concerns.
  • Assist the Service Engineering training department with technical content for in house courses, repair training equipment, perform upgrades, and occasionally lecture.
  • Provide technical training to Hologic Customers (Bio-Medical Technicians), Field Engineers
  • Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals.
  • May require after hours telephone support or on-call availability.
  • Travel up to 30% may be required for complex repairs, installations, pre-site evaluations, training, and to assist with national trade shows

Your profile:

  • Bachelor in IT or Bachelor/Master Electronics -ICT.
  • Have experience in overseeing all aspects of a network installation, including planning, design, implementation and troubleshooting.
  • Have a strong knowledge of Windows NT / 2000 / XP, Windows 2000 / 2003 server, UNIX, Solaris, Dos and SQL database.
  • Knowledge of healthcare communication Standards such as Dicom and Hl7
  • Knowledge of Visual Basic, Visual C++, HTML, DHTML, PHP and Java is a plus
  • Have a thorough understanding of RAID technologies, switch and router configuration.
  • Be skilled at analyzing complex technical network applications and system performance problems.
  • Be fluent in English, French or Dutch

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

 

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans

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