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Customer Service Administrator - UK and Ireland

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Customer Service
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Your main duties and responsibilities will be to:

  • Coordination and input of day-to-day customer orders processing on Hologic’s Oracle business system for the UK and Ireland
  • Resolving customer (internal and external) issues via phone and email in an efficient and timely manner
  • Maintaining a constructive relationship with Hologic sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes
  • Maintaining the Oracle database with details of all Hologic owned equipment installed at customer sites
  • Updating details of customer communication into the CRM (Customer Relationship Management) system, and monitoring results to ensure any issues are resolved in a prompt and timely manner
  • Generating and analyzing reports of daily operations (i.e. shipments, orders and customer queries) to proactively prevent errors
  • Arranging deliveries to, and collections from, customer sites through 3rd party couriers around the Europe, and liaising with 3PL warehouse regarding inbound and outbound activities
  • Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate
  • Support and assist other business units where required
  • Maintain a working and up-to-date knowledge of relevant Hologic products, including pricing and product codes
  • Support and provide cover for colleagues in the event of absence i.e. vacation, course attendance etc
  • Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed

We are looking for a candidate who has:

  •  Customer Service experience in a B2B environment
  • Experience in the Healthcare sector preferable, but not required
  • Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
  • Ability to work under pressure to short deadlines
  • Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.
  • Working knowledge of Customer Service systems and databases e.g. Oracle / CRM

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