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Customer Success Manager - Cynosure - New England

Sales & Sales Support
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Thanks for your interest in the Customer Success Manager - Cynosure - New England position. Unfortunately this position has been closed but you can search our 213 open jobs by clicking here.

Customer Success Manager is a regional point of contact focused on supporting existing customers within a specific geography.  It is a multi-functional role responsible for driving utilization and revenue growth through lead generation and customer marketing/training tactics across Cynosure’s entire portfolio.  This is a hybrid position that incorporates consumable sales, account management and patient-focused marketing.


·        Assist in facilitating the onboarding of new customers to include verifying delivery completion, clinical training and installation needs to customers. 

·        Use business processes, deep understanding of product knowledge, and technicalexpertise to ensure seamless adoption and utilization across the entire portfolio.

·        Manage a designated territory by regularly conducting onsite account visits and developing strong relationships with customers within that territory.

·        Identify and communicate sales opportunities within current customer base for regional capital sales team.

·        Continue driving the sale of Sculpsure PAC keys for customers within their designated region. 

·        Develop and implement innovative business and marketing strategies including, butnot limited to, staff sales training, digital marketing development, office branding, patient segmentation and internal/external marketing activities to achieve positive business results.

·        Plan and execute revenue generating activities including evening events for current customers across the portfolio. 

·        Help customers drive product utilization across all products lines

·        Actively participate in company marketing initiatives to help grow brand awareness, sales and utilization.

·        Participate a minimum of 3 times per week in regional capital sales team calls.

·        Drive existing customer attendees/sign ups for weekend aesthetic programs within the region.

·        Attend and participate weekend aesthetic programs.

·        Collaborate and coordinate cross-functionally with regional Sales, Clinical, AMPS (internal Marketing), and Field Service to handle escalations and challenges to ensure good customer standing and experience.  Include all updates in H1 (Salesforce)

·        May be asked to set up and/or join in on pre-sale meetings or calls to help close new business.

·        Drive awareness and sales for new capital and distribution agreement products.

·        Attend all weekly team calls and quarterly regional meetings

·        Report all activity in H1 as required

·        Collect Before and After photos and advanced treatment feedback from customers.

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