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Field Service Engineer

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Engineering
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Summary of Duties
The Field Service Engineer to perform direct service activities on Hologic DIAGNOSTICS products in the field. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.  
 
Duties & Responsibilities others may be assigned
The Field Service Engineer duties listed below require approx. 80% travel within the designated region and 20% outside the designated region:
  • Install instruments at customer sites.
  • Provide instrument and sample preparation training to customers.
  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.
  • Planning of laboratory design for new instrument installations.
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.
  • Maintenance and accuracy of assigned inventory.
  • Supporting marketing activities such as exhibitions.
  • Special assignments and administrative duties as directed by Field Service Manager or designate.
  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.
  • Promote service agreements to customers.
  • Perform other assigned duties as required. Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports.

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