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Field Service Engineer

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We are currently looking for a Field Service Engineer to cover our territory across Finland, Sweden and other areas within Scandinavia. In this role you will be responsible for the maintenance, or enhancement of hardware and/or software products. You will be required to travel for up to 40% of the time within the designated regions and 60% of the time outside of the designated region.

Your Key Accountabilities:

-Install instruments at customer sites
- Provide instrument and sample preparation training to customers
- Provide emergency service and repairs and Preventative Maintenance as requested by  customers
- Planning of laboratory design for new instrument installations
- Liaising with customer IT departments and assisting with information systems installations and troubleshooting
- Maintenance and accuracy of assigned inventory
- Supporting marketing activities such as exhibitions
- Special assignments and administrative duties as directed by Field Service Manager or designate
- Communicate and document customer feedback to Field Service Manager and/or appropriate departments
- Promote service agreements to customers
- Perform other assigned duties as required
- Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, and Field Service Reports
Your knowledge, skills and experience:

- Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
- Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
- Strong interpersonal and customer satisfaction skills
- Similar/comparable customer-based laboratory or hospital environment
- Effective Time Management Skills
- Professional and effective internal and external communication skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.). Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
- Biomedical engineering or a related technical discipline is required
- Demonstrable experience in a field service position working with customers to resolve problems related to medical equipment (diagnostics)
- Proficiency in Swedish and English, knowledge of other Scandinavian languages

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