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Field Service Engineer

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  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include x-ray and diagnostic equipment

  • Install instruments at customer sites
  • Plan and complete Preventative Maintenance on time
  • Planning of laboratory design for new instrument installations
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting

  • Accountability for maintaining assigned inventory
  • Supporting marketing activities such as exhibitions.
  • Maintain up to date training on products and compliance as required
  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports

  • Provide basic use\maintenance training to customers
  • Performs duties and responsibilities with autonomy in a field-based environment

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines

  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems

  • Strong interpersonal and customer satisfaction skills
  • Similar/comparable customer-based laboratory or hospital environment
  • Effective Time Management Skills
  • Professional and effective internal and external communication skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers

  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

  • Basic knowledge of network and interfacing with the ability to progress though training.

  • Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

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