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Field Service Engineer, Cynosure- Detroit

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Engineering
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Job Purpose: 
 
Performs customer support activities for equipment, systems and sub-systems.
 
Key Results Area: 
 
  • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
  • Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problemsMaintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support to customers as required
  • Provide on-site technical support for workshops and/or shows
  • Overnight travel up to fifty (50) percent
  • May require International Travel
  • Other duties and responsibilities as directed by supervisor
  • Provide technical support and business guidance remotely through call center on
    non-scheduled service days.
  • Completion of tasks as assigned by management
     

Critical Competencies: 

  • Familiarity with computers, DOS, Word and Excel
  • Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
  • Maintain personal appearance within company’s dress code
  • Continually develop positive relations within Sales and Service Team
  • Continually develop company and product Knowledge
  • Continually develop, exercise and maintain excellent customer relations skills
  • Adhere to company guidelines regarding safety procedures
     
    Functional Expertise:
     
  • Working knowledge of customer needs in a medical environment
  • Perform product alignment and certification to specification
  • Demonstrate familiarization with basic Laser technology and applications
  • Maintain a minimum of service recalls
  • Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
         
  •  
Behavioral and Interpersonal:
  • Ability to work independently
  • Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
  • Must be able to lift 50 to 75 pounds.
 
Supervisory Responsibility:
None
 
Education and Experience Requirements:
 
Minimum Level of Education:
 
  • Associates degree in electronics or equivalent experience preferred
  • 2-3 years related field service experience in troubleshooting medical electronics equipment
  • Technically oriented with hands on Laser technical experience preferred

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