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Field Service Engineer - Cynosure, South Germany

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Sales & Sales Support
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The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. The region for this role is South Germany.

 

The Field Service Engineer duties listed below require approximately 80% travel within the designated region and 20% outside the designated region:

  • Install instruments at customer sites
  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.
  • Maintenance and accuracy of assigned inventory.
  • Supporting marketing activities such as exhibitions.
  • Special assignments and administrative duties as directed by Field Service Manager or designate.
  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.
  • Promote service agreements to customers.
  • Perform other assigned duties as required.
  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Inventory Reports, Equipment Checklists, and Field Service Reports.

 

Qualifications, Education, and Experience

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.
  • Ability to troubleshoot complex mechanical systems.
  • Strong interpersonal and customer satisfaction skills.  
  • Effective Time Management Skills.
  • Professional and effective internal and external communication skills.
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
  • Proficient use of Microsoft products (Word, Excel, Outlook).
  • Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.).
  • Proficient use of relevant instrumentation and equipment

 

Demonstrable experience in a field service position working with customers to resolve problems related to medical equipment (preferably lasers or similar)

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. 

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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