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Field Service Engineer - Germany (Leipzig/Berlin)

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Engineering
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As a Field Service Engineer you perform direct service activities on Hologic Equipment and products in the field. You will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
 
Responsibilities
 
As a Field Service Engineer you are required to travel within the designated country as required and occasional international journeys to:
  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include diagnostic equipment
  • Install instruments at customer sites
  • Plan and complete Preventative Maintenance on time
  • Planning of laboratory design for new instrument installations
  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting
  • Accountability for maintaining assigned inventory
  • Supporting marketing activities such as exhibitions
  • Maintain up to date training on products and compliance as required
  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports
  • Provide basic use\maintenance training to customers
  • Performs duties and responsibilities with autonomy in a field based environment.
Experience
 
To perform this job successfully, an individual must be able to perform\demonstrate each of the responsibilities satisfactorily in a comparable business or industry. The requirements listed below are representative of the knowledge, skill, and/or ability required.  
 
Required Knowledge/Skills:
  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
  • Strong interpersonal and customer satisfaction skills
  • Similar/comparable customer based laboratory environment
  • Effective Time Management Skills
 
Communication
  • Professional and effective internal and external communication skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Computer/Software/Instrumentation
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
  • Basic knowledge of network and interfacing with the ability to progress though training
  • Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

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