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Lead User Services Technician

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Information Systems
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609 Total Views
Thanks for your interest in the Lead User Services Technician position. Unfortunately this position has been closed but you can search our 245 open jobs by clicking here.
Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

  • Windows 7 & 10 advanced experience
  • Microsoft Office 2013 experience or above
  • Laptop/Printer Hardware advanced knowledge
  • Thorough Networking and Wireless environment understanding
  • PC/Laptop Imaging experience
  • Active Directory and Microsoft Exchange advanced experience
  • Desktop support tools advanced knowledge
  • Anti-Virus, Malware, Spam advanced experience
  • Ability to triage, troubleshoot, and resolve complex PC/Network problems quickly and accurately; contacts vendors as needed
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to prioritize and escalate based on problem/issue severity
  • Ability to recommend process improvements
  • IT service management system experience required (ServiceNow experience a plus)
  • MacOS experience required
  • Documentation and Knowledge base experience
  • Project management advanced knowledge
  • Ability to work assignments that are complex in nature where judgement is required in resolving problems and making routine recommendations
  • Lead-level position, all relevant experience considered, PC support experience required
 
Education
  • BA/BS MIS or CIS (or related technical discipline) desired
 
Experience
  • 5-7 years’ experience in IS Help Desk support
 
Specialized Knowledge
 

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

 

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.


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