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At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Essential Duties and Responsibilities

  • IS Helpdesk support (On rotating basis with some after-hours coverage)
    • Answer help desk phone calls
    • Route help desk tickets to appropriate technicians
    • Provide on the spot troubleshooting as time allows
    • Provide support through online chat system
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
    • PC/Laptop Hardware and Software
    • Network Peripherals and Printers
    • Telephone System
    • Enterprise/Business Applications
  • Maintain loaner laptops and projectors
  • Manage PC/Network Inventory

Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

  • Windows 7 & 10 experience required
  • Knowledge of Laptop/Printer Hardware
  • Networking skills a plus
  • PC/Laptop build experience
  • Active Directory and Microsoft Exchange experience required
  • Ability to troubleshoot and solve PC/Network problems quickly and accurately
  • Ability to be an active participant and contributor on a professional IS Support Team
  • Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus
  • ServiceNow experience desired
  • MacOS experience desired
  • Mid-level position, all relevant experience considered, PC support experience required

Education

  • BA/BS MIS or CIS (or related technical discipline) desired, but not required

Experience

  • 3+ years’ experience in IS helpdesk support

Specialized Knowledge

  • Strong troubleshooting and technical skills
  • Good communications skills
  • Ability to follow outlined processes and procedures

Additional Details (Including Physical & Mental requirements)

  • Must be able to lift 50 lbs.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

 

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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