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International Field Service Engineer

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Engineering
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The international Field Service Engineer to perform direct service activities on Hologic Medical Aesthetics products in the field and 2nd Level Support to Distributors.

 

In this role you will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

 

Role Essential Duties and Responsibilities:

 

The International Field Service Engineer duties listed below require approx 50% travel within the designated region (EMEA) and 50% supporting tasks to Distributors and direct markets:

  • Install instruments at customer sites
  • Provide instrument training to customers
  • Provide emergency service and repairs as requested by distributors
  • 2nd. Level system troubleshooting to distributors and direct markets
  • Maintenance and accuracy of assigned inventory
  • Special assignments and administrative duties as directed by Field Service Manager or designate
  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments
  • Managing of distributor Relationships
  • Perform other assigned duties as required
  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists, Field Service Reports

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Required Knowledge/Skills:
  • Technical proficiency servicing instruments in the field, and a strong knowledge of corporate related processes and disciplines
  • Ability to troubleshoot complex electrical, electronic, optical, and mechanical systems
  • Strong interpersonal and customer satisfaction skills
  • Effective Time Management Skills
 
Communication:
  • Professional and effective internal and external communication skills.
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/Distributors
 
Computer/Software/Instrumentation:
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Working knowledge of various troubleshooting/analysis tools
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc
 
Region
  • Field based EU
 

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