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Product Returns Technician

Manufacturing Operations
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At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health


What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.


None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.


While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Job Summary

The Product Returns Technician performs activities within both MRB/RMA process to ensure that the processes are performed in a timely manner in conformance with GMP, GDP, ISO and FDA requirements.  The Technician is provided direction to maintain the MRB, RMA and Returns processes and is capable of performing most activities with little supervision.  The Technician ensures fast, efficient, and accurate RMA, OBF, GNU, Complaint and Field service parts process.  The Technician works with the Global RM and Field Service order fulfillment processes to maximize service levels, reduce equipment downtime, and ensure customer satisfaction.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs. 

  • Oversees all activities in field service receiving.
  • Performing basic activities within both MRB/RMA process.
  • Ensure the timely processing and ensuring accuracy of NCE records.
  • Responsible for processing of returns from the field
  • Responsible for assigning, planning, and coordinating receiving inspection activities to ensure accurate material documentation and transactions. 
  • Provides support to Manufacturing, Engineering, Sustaining Engineering, R & D and Manufacturing Engineering through dispositioning and tracking material movement. 
  • Ensures timely disposition of discrepant material into the quarantine location for MRB disposition. 
  • Assists with ensuring complaint accuracy associated with the returns.
  • Ensure product is appropriately dispositioned and inspected prior to restocking.
  • Responsible for reviewing of all the Field Service Inventory returned to verify condition and current revision.
  • Required to follow Good Manufacturing Process (GMP) and Good Documentation Practices (GDP)
  • Assist internal customers with preparation of non-conformance forms and workflows.
  • Partners with purchasing to facilitate return of non-conforming product to suppliers.
  • Partner with planning to create work orders for returns to be refurbished as required.
  • Assists in thorough investigation of quality issues and oversee implementation of effective corrective and/or preventive action. 
  • Assists with instrument returns and decontamination of the units.
  • Partners with Product Support / Quality Engineering or other investigators on product investigations and trends.
  • Partners with field service and technical support groups as required.
  • Perform all other duties as assigned and required.
  • Other duties as assigned

  • Associate Degree is preferred or equivalent experience in medical devices.
    • Minimum three years of related experience in the healthcare/device industry or exposure to medical device quality system regulations.  An understanding of drug/device safety requirements are required. 
  • Understanding of regulatory obligations for compliance within the scope of the department (21 CFR 820.198 and 21 CFR 211).
  • Strong interpersonal skills.
  • Knowledge based PC computer skills essential, such as industry recognized complaint management systems, MS Access and Excel.
  • Knowledge of pertinent sampling procedures and use of mechanical measuring equipment.   
  • Good oral and written communication skills.
  • Proficient in Agile and Oracle systems.

 Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.


Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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