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Technical Service
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Thanks for your interest in the Technical Support Specialist 1 position. Unfortunately this position has been closed but you can search our 227 open jobs by clicking here.
Qualifications                          
  • Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
  • Demonstrated track record and passion for understanding and addressing customer needs
  • Strong analytical and problem-solving skills
  • Must possess the ability to work independently to resolve reported or discovered product issues
  • Highly organized and detail oriented
  • Strong follow-up skills with a keen eye towards driving issue resolution
  • Results driven and dedicated to delivering outstanding work
  • Proven ability to multi-task, work under pressure, adapt and thrive in a fast-paced environment
  • Strong knowledge of support tools such as CRM, knowledge management and ACD systems
  • Must have strong knowledge and expertise using the Windows operating systems. Knowledge of command- line navigation and Linux/Unix is a plus
  • Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)
  • Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint
  • Basic understanding of medical imaging technology, DICOM and PACS storage systems is helpful, but not required
  • Ability to identify and assist with the implementation of process improvements
     
Education
  • College degree required (Associate level and above).  A technical discipline such as computer science, electrical/electronic/biomedical engineering a plus.

 

Experience     

  • 0 – 2 years related job experience is required in a customer, technical, or field support role.
  • Prior experience in a service environment working with customers to resolve technical issues is a plus.

 

Additional Details

(Including Physical & Mental requirements)
This position requires the ability to maintain consistent and timely attendance for assigned support shifts.  Also, requires the ability to work a full-time schedule with flexible work hours for assigned support shifts, including select holidays, as well as the after-hours and weekend on-call rotation
 
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
 
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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