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Information Systems
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Thanks for your interest in the User Support Technician position. Unfortunately this position has been closed but you can search our 207 open jobs by clicking here.
We are looking for a candidate who has:

  • First Class communication skills, telephone support skills and interpersonal skills along with a strong customer service focus and a positive professional attitude. Attention to detail is absolutely key in this position
  • Excellent problem analysis and resolution skills; ability to visualize a problem and think abstractly to work through and solve it efficiently and effectively
  • Dependable personality with strong planning and organizational skills
  • Ability to multitask effectively, dealing with incident management queue’s
  • ITIL knowledge/experience in an ITIL environment is a plus
  • A vocal member in helping our team goal of continual service improvement
  • Confident dealing with all levels of customer from apprentice to Vice-President
  • Ability to work in an often pressured environment showing initiative and composure in dealing with a busy and rapidly growing business.
  • Educational Qualifications as outlined by the Apprenticeship provider but not less than GCSE A-C in English & Maths
  • Sound understanding of the IT industry and the latest technologies
 

As this is a European support role any candidate with strong language skills in German, Spanish or Italian would be viewed favourably


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